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Customer Support

Boost Customer Satisfaction with Proven Support Strategies – Explore our B2B SaaS customer support blogs for expert tips and best practices.

CX trends for 2025

The Fractional CCO’s Guide to B2B CX Trends in 2025

January 2, 2025December 17, 2024 by Mehul Fanawala

2025 CX insights for B2B: Proactive engagement, ethical practices, and AR demos to elevate your client experience strategy.

Categories Customer Support 2 Comments
customer success best practices

The Ultimate Guide to Customer Success Best Practices: Insights from a Fractional CCO

November 21, 2024November 15, 2024 by Mehul Fanawala

These advanced customer success practices will help your team create loyal, engaged customers. Learn from a CX consultant’s approach.

Categories Customer Support

Why the Customer Isn’t Always Right (And How to Handle It)

November 1, 2024October 29, 2024 by Mehul Fanawala

The customer isn’t always right—and here’s how to handle it. See how to protect your team and boost customer service quality.

Categories Customer Support, Entrepreneurship
A-Z of customer service strategy

Customer Service Strategy 101: An A-Z Playbook for Business Growth

October 18, 2024October 15, 2024 by Mehul Fanawala

This A-Z guide covers everything from communication to scalability. Master the art of customer service strategy and see your business thrive!

Categories Customer Support, Startups

Maximizing Customer Stickiness in B2B SaaS: A Complete Guide

October 23, 2024August 27, 2024 by Mehul Fanawala

Enhance customer stickiness with these essential tactics designed specifically for B2B SaaS companies.

Categories Customer Support

7 Top Tips to Improve First Response Time and Delight Your Customers

October 23, 2024August 3, 2024 by Mehul Fanawala

Accelerate your first response time with these effective methods. Improve your customer service and increase satisfaction rates.

Categories Customer Support 1 Comment

9 Customer Retention Challenges Every SaaS Brand Faces

October 23, 2024June 20, 2024 by Mehul Fanawala

Find out how to solve the 9 biggest customer retention challenges for SaaS brands. Boost loyalty and reduce churn with these strategies.

Categories Customer Support, Revenue Operations 3 Comments
AI customer service prompts

7 Effective AI Customer Service Prompts for Superior SaaS Experience

October 23, 2024June 4, 2024 by Mehul Fanawala

Transform your SaaS customer service with 7 powerful AI prompts. Enhance efficiency and improve customer satisfaction effortlessly.

Categories Customer Support, Technology & Tools
Key account management in SaaS

Key Account Management: The Backbone of B2B SaaS Success

October 23, 2024April 25, 2024 by Mehul Fanawala

Unlock the secrets to successful Key Account Management in the B2B SaaS industry. Learn from examples and strategies that lead to increased customer retention and growth.

Categories Customer Support, Startups
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  • Consulting
    • RevOps
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  • Fractionals
    • CMO
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    • CCO
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  • Case Study
    • OnRes
    • Fördel Studios
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    • Zintlr
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    • About
    • Why TCC?
    • How it Works?
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