Onboarding Is Dead. Here’s What Top SaaS Companies Are Doing Instead
The most successful SaaS companies invest in everboarding. Learn why—and how you can start doing the same today.
Customer Support
Boost Customer Satisfaction with Proven Support Strategies – Explore our B2B SaaS customer support blogs for expert tips and best practices.
Your SaaS CX Team Needs an AI Copilot — Here’s Why and How
Discover the AI Copilot Adoption Ladder and see where your SaaS company stands—and how to level up your CX game.
Outsourcing CX for SaaS: Smart Strategy or Costly Mistake?
SaaS companies are outsourcing CX more than ever. But is it a smart move for your brand? Read this before you decide!
Get Better SaaS Customer Feedback: The Questions You Should Be Asking
Your SaaS customers have valuable insights—are you asking the right questions? Discover the must-have elements of effective feedback forms.
5 Factors SaaS Leaders Overlook When Selecting a Ticketing System
From integrations to analytics, this guide covers everything you need to know about picking the best ticketing system for SaaS.
The Fractional CCO’s Guide to B2B CX Trends in 2025
2025 CX insights for B2B: Proactive engagement, ethical practices, and AR demos to elevate your client experience strategy.
The Ultimate Guide to Customer Success Best Practices: Insights from a Fractional CCO
These advanced customer success practices will help your team create loyal, engaged customers. Learn from a CX consultant’s approach.
Why the Customer Isn’t Always Right (And How to Handle It)
The customer isn’t always right—and here’s how to handle it. See how to protect your team and boost customer service quality.
Customer Service Strategy 101: An A-Z Playbook for Business Growth
This A-Z guide covers everything from communication to scalability. Master the art of customer service strategy and see your business thrive!