Customer Experience Consultant for B2B SaaS Businesses
Your customers can indeed become your brand ambassadors, if you serve them right and impart a memorable experience. However, customer service has long been neglected by B2B SaaS and D2C companies worldwide. The Clueless Company exists for such companies that are clueless in their customer experience approach. We are the CX and service consultants for up and coming brands like yours.
Trusted by various businesses like yours
How do we help with your customer care strategy?
Understanding your business, industry and expectations
Digging deep into your customers’ pain points
Analysing your current customer engagement processes
Sharing strategies to improve customer experience
Implementing those strategies with your team
Our Services as Customer Experience Consultants
Customer experience is not only limited to your product or service, but also with your organization as a whole. That makes it pivotal for your business growth and customer retention. This is what we provide under customer experience consulting, which is aimed at enhancing your brand positioning.
Team Building
The Clueless Company helps you build the entire customer service department at your organization. This allows you to focus on other areas of your business. With that, we set up relevant KPIs and MIS to track productivity and progress.
Training for Services
Under our customer experience consulting services, we train your team to understand end user requirements, which further helps them pose as the best CX consultants. In addition, we enable a constant focus on client care and delight.
Customer Service Processes
We provide end-to-end CX consulting and establish processes for the customer support team. Aspects like ticketing system, follow up and response templates to everything around enriched customer journey are handled.
Customer Loyalty and Retention Strategy
We aid you with best customer retention strategies that turn your customers into brand loyalists. Right from implementation to performance monitoring of those strategies, we take care of the whole shebang.
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Frequently asked questions
No, we do not provide customer support on your behalf. Since customer support is better provided by in-house and experienced personnel, we highly recommend you to build a dedicated department for the same. We will, however, help you with team building and training through our CX consultancy services.
