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Mehul Fanawala

Proactive vs Reactive support - How to make the shift in B2B SaaS?

‘Think Fast’ Isn’t Enough: Proactive vs Reactive Support Explained for SaaS Leaders

May 10, 2025May 9, 2025 by Mehul Fanawala

Proactive CX isn’t just better—it’s cheaper, smarter, and more scalable. Learn how to implement it in your support org.

Categories Customer Support
Sales automation for B2B SaaS: what to automate and what to keep manual?

Most Sales Automation Fails. Here’s How to Make It Work for B2B SaaS

May 2, 2025 by Mehul Fanawala

From lead scoring to live demos—here’s a deep dive on what to automate and what to keep human in SaaS sales.

Categories Sales
Everboarding in SaaS: How does it work?

Onboarding Is Dead. Here’s What Top SaaS Companies Are Doing Instead

April 28, 2025April 25, 2025 by Mehul Fanawala

The most successful SaaS companies invest in everboarding. Learn why—and how you can start doing the same today.

Categories Customer Support 2 Comments
Sales accepted leads for B2B SaaS

Your Funnel Is Lying to You: Fix It with a Strong SAL Framework

April 17, 2025April 15, 2025 by Mehul Fanawala

You don’t need more leads. You need a smarter way to qualify them. Learn why SALs are the key to scaling B2B sales the right way.

Categories Sales
How does the allbound strategy in RevOps work?

What Is Allbound Strategy in RevOps? A Complete Guide for SaaS Leaders

April 4, 2025 by Mehul Fanawala

Uncover the 3-channel strategy driving 208% more revenue for SaaS companies. Allbound is here—see how to make it work for your team.

Categories Revenue Operations
Benefits of an AI copilot for SaaS

Your SaaS CX Team Needs an AI Copilot — Here’s Why and How

April 2, 2025April 1, 2025 by Mehul Fanawala

Discover the AI Copilot Adoption Ladder and see where your SaaS company stands—and how to level up your CX game.

Categories Customer Support, Startups
How to increase saas renewals? Best practices for saas subscription renewals

The #1 Growth Lever Most SaaS Startups Ignore: Subscription Renewals

March 29, 2025March 28, 2025 by Mehul Fanawala

Subscription renewals don’t belong only to Customer Success. Find out how Sales, CS, and leadership can align to crush churn for good.

Categories Sales 1 Comment

Outsourcing CX for SaaS: Smart Strategy or Costly Mistake?

March 19, 2025March 18, 2025 by Mehul Fanawala

SaaS companies are outsourcing CX more than ever. But is it a smart move for your brand? Read this before you decide!

Categories Customer Support

The Ultimate Guide to CPQ in B2B SaaS: Sell Faster, Smarter & Bigger

March 17, 2025March 14, 2025 by Mehul Fanawala

Slow quotes cost you deals! Discover how CPQ eliminates pricing errors, accelerates approvals, and helps B2B SaaS teams scale efficiently.

Categories Sales 1 Comment
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  • Consulting
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